Delivery Policy
Eventum sells digital software access and professional services. We do not ship physical goods.
Last updated: September 10, 2026
Software subscriptions
After payment is confirmed, we create or update your tenant and email the buyer login instructions to the checkout email. Standard provisioning is completed within one to two business days, Mountain Time, excluding US federal holidays. Live payment processing on a customer event is enabled only after processor credentials and a test transaction are completed — that is a configuration step, not a delay in delivering the software itself.
Implementation packages
A kickoff meeting is offered within five business days of cleared payment. Delivery dates for websites and integrations are set in the statement of work agreed at kickoff. Work product is delivered electronically (repository access, staging URLs, documentation).
Business hours
Monday–Friday, 9:00–18:00 Mountain Time. Event-week coverage by schedule.
Failed delivery
If we cannot provision access within the stated window, email contact@eventumglobalsolutions.com. You may request a refund under the Refund Policy if we fail to deliver software access.
Merchant
Eventum Global Solutions LLC. Registered office: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA. India office: SV Enclave, Hadosiddapura, Bangalore - 560035, India. Phone +1 (302) 312-0652. Email contact@eventumglobalsolutions.com.