Step 1
Buy the software
Purchase Payment Hub on this site. You are buying Eventum software access, not a bank account. Your order is billed by Eventum Global Solutions LLC.
Product
Payment Hub
Software that sits between event registration and licensed payment processors. It routes charges, records every attempt, manages refunds, and produces finance-ready reconciliation — without Eventum storing raw card numbers.
The control layer between event checkout and your processor.
Sandbox credentials are connected during week one. Live charging is enabled only after processor credentials, webhook URLs, and a test purchase have been signed off.
How this product is used
Payment Hub is how Eventum customers operate event commerce in production. When an attendee buys a ticket, Registration creates a payment intent. Payment Hub sends that intent to the organizer’s processor, listens for success, failure, 3-D Secure challenges, or disputes, and only then tells Registration to issue the ticket, invoice, or waitlist state. Finance teams export a daily ledger of authorized, captured, refunded, and failed attempts instead of downloading CSV files from multiple dashboards.
Setup
How we set up Payment Hub
From purchase on this site to a workspace you can operate.
Step 2
Merchant account
The event organizer (or Eventum, for Eventum’s own store) holds a merchant account with a licensed processor. We collect only the API keys, merchant IDs, and webhook secrets needed to connect.
Step 3
Environment mapping
We create sandbox and live environments, map each event and ticket SKU to a merchant descriptor, and set currency, statement text, and receipt email templates.
Step 4
Webhook and reconciliation setup
Processor webhooks are registered to Payment Hub endpoints. Duplicate events are ignored (idempotency keys). Failed webhook deliveries are retried and alerted.
Step 5
Test purchase and go-live
A low-value test charge, refund, and failed-card path are completed. Live mode is switched on only when registration, receipts, and finance export all match the test ledger.
Event operations
What happens when the event is live
Day-to-day handling, not marketing claims.
On-sale window
Each checkout creates a payment intent tied to inventory. If the processor declines the card, the ticket is not issued and inventory is released after a short hold.
Peak traffic
Intents are queued and retried safely. Attendees see pending, paid, or failed states. Operators watch a live payments console for spike errors and processor latency.
On-site upgrades
Badge upgrades and on-site add-ons reuse the same hub. Staff cannot mark a paid item as collected unless the processor reports a successful capture (or an approved offline exception logged to audit).
Payments
How money is handled with Payment Hub
Software fees to Eventum versus attendee charges on the organizer’s processor.
Authorization and capture
Standard event tickets are authorized and captured at purchase. For some workshop deposits, authorization can be held and captured later according to the event’s policy.
Receipts and invoices
Successful payments generate a receipt ID, attendee email, and (where configured) a tax invoice. The same IDs appear in Registration and finance exports.
Refunds
Refunds follow the event refund policy and the original payment method. Partial refunds reduce the captured amount; tickets or add-ons are downgraded automatically.
Failed payments and retries
Soft declines can be retried by the attendee. Hard declines close the intent. Organizers never manually ‘mark paid’ without a processor reference except in documented exception workflows.
Disputes
Chargeback notices from the processor are logged against the original order. Evidence packs (registration record, receipt, terms acceptance) can be exported for the merchant’s response.
Settlement
Payouts remain on the processor and merchant bank account. Payment Hub matches payout reports to captured transactions so finance can close the event books.
Capabilities
Included in Payment Hub
Processor routing
Payment tracking
Transaction management
Refund handling
Reconciliation
Settlement reporting
Webhook status sync
Secure tokenization
Buy
Purchase Payment Hub
Add a plan to cart and complete checkout. Access is provisioned after payment according to the Delivery Policy.
Payment Hub — Operations
Payment routing, refunds, and reconciliation software
$399.00per month
- • Sandbox and live environments
- • Processor adapters and webhooks
- • Refund and dispute logging
- • Finance CSV/API export
- • Operator console
Digital access. Sandbox credentials issued after onboarding call; live mode after a signed test purchase.
Payment Hub — Annual
Operations plan prepaid for 12 months
$3,990.00per year
Standard monthly equivalent $4,788.00
- • Everything in Operations
- • Prepaid annual billing
- • Named finance onboarding session
Digital access. Sandbox first, then live mode after test transactions succeed.
FAQ
Questions, answered
Everything you need to know before we start building together.
Need help choosing Payment Hub?
Buy a published plan now, or contact sales if you need a statement of work.