Step 1
Subscribe and provision
Purchase PulseDesk, then receive an inbox URL and admin login. Seat counts follow the plan you bought on this site.
Product
PulseDesk
Support software for events: AI answers grounded in your published content, live chat, tickets, and a knowledge base — so attendees get accurate information before and during the program.
AI-powered communication for every attendee.
A knowledge workspace is created with your CMS connection during onboarding. AI answering is enabled only after a content owner approves the first knowledge set.
How this product is used
PulseDesk is the support operations product for Eventum customers. It reads approved Event CMS content, ticket policies, and (with permission) order status so attendees can ask about sessions, venues, accessibility, and whether their payment cleared. Human agents remain in control of refunds and exceptions.
Setup
How we set up PulseDesk
From purchase on this site to a workspace you can operate.
Step 2
Connect knowledge
We connect Event CMS, your refund and delivery policies, and optional file uploads. Each source is marked approved or draft.
Step 3
Routing and hours
You set business hours, event-week on-call hours, and queues (registration, billing, on-site). After-hours chats become tickets.
Step 4
Widget placement
The chat widget is installed on the event website and confirmation emails. Branding and consent language are configured before go-live.
Event operations
What happens when the event is live
Day-to-day handling, not marketing claims.
Pre-event
Most volume is logistical: visas, hotels, agenda, invoices. AI handles known answers; billing questions with order IDs route to a payments-trained queue.
Event week
Live chat and tickets cover room changes, accessibility, and lost badges. Staff can see whether the attendee’s ticket is paid, complementary, or refunded.
Post-event
Recording access and certificate questions are answered from CMS records. Refund windows follow the published policy.
Payments
How money is handled with PulseDesk
Software fees to Eventum versus attendee charges on the organizer’s processor.
Order-aware support
With Registration connected, agents see payment status, amount, currency, and receipt ID. They do not see full card numbers.
Refund requests
PulseDesk can open a refund request. Payment Hub executes the refund only after an authorized operator confirms it against the event policy.
No card collection in chat
Attendees are never asked to paste card numbers into chat. Failed payments are completed through the hosted checkout link.
Capabilities
Included in PulseDesk
AI chatbot
Live chat
Help desk
Knowledge base
Smart FAQ
Ticket support
Automated responses
Multi-language conversations
Buy
Purchase PulseDesk
Add a plan to cart and complete checkout. Access is provisioned after payment according to the Delivery Policy.
PulseDesk — Support
AI + human inbox for attendee support
$199.00per month
- • AI answers from approved content
- • Live chat and email tickets
- • CMS knowledge sync
- • 5 agent seats
Digital access. Inbox URL and admin user emailed within 1–2 business days.
PulseDesk — Annual
Support plan prepaid for 12 months
Most selected
$1,990.00per year
Standard monthly equivalent $2,388.00
- • Everything in Support
- • Prepaid annual billing
- • Pre-event knowledge review
Digital access. Inbox provisioned after payment; AI live after knowledge approval.
FAQ
Questions, answered
Everything you need to know before we start building together.
Need help choosing PulseDesk?
Buy a published plan now, or contact sales if you need a statement of work.