Refund Policy
How cancellations, unused subscriptions, and implementation work are refunded.
Last updated: September 10, 2026
These terms apply to purchases made on https://eventumglobalsolutions.com from Eventum Global Solutions LLC. They do not automatically govern ticket refunds for events run by our customers — those follow the organizer’s published event policy.
Subscriptions
Monthly and annual software licenses may be cancelled for a full refund within 14 days of the original payment if the workspace has not been used in production (no live attendee checkout, no public content publish beyond staging). After 14 days, monthly plans can be cancelled to stop the next renewal; the current period is not prorated unless required by law. Annual plans cancelled after 14 days are not refunded for unused months except as required by law or a written enterprise agreement.
Implementation and one-time services
If kickoff has not occurred, you may request a full refund of a one-time implementation fee. After kickoff, completed discovery and design work is billable. Remaining unused implementation hours may be refunded or credited at Eventum’s discretion, documented in writing.
How to request a refund
Email contact@eventumglobalsolutions.com with your order ID, the product name, and the reason. We respond within two business days. Approved refunds are sent to the original payment method. Processor timelines for the credit to appear on a statement are outside Eventum’s control (typically 5–10 business days).
Chargebacks
Please contact billing before disputing a charge so we can resolve access or invoice issues. Unjustified chargebacks may result in suspension of the workspace associated with the order.
Contact
Eventum Global Solutions LLC
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA
SV Enclave, Hadosiddapura, Bangalore - 560035, India
contact@eventumglobalsolutions.com · +1 (302) 312-0652